Shipping policy
SHIPPING POLICY
Processing & Delivery Times
Orders are typically delivered within 14-20 business days from the date of purchase.
- Processing time: 6-8 business days (custom creation and preparation)
- Shipping time: 8-12 business days (delivery)
Please note that business days do not include weekends or holidays.
Worldwide Shipping
We ship to customers worldwide. Once your order ships, you'll receive a tracking number via email so you can monitor your package's progress.
Shipping Delays
While we strive to meet our estimated delivery times, certain factors outside of our control may cause delays, including:
Carrier delays or routing issues
Customs processing (for international orders)
Weather-related disruptions
High-volume shipping periods (holidays, peak seasons)
Address issues or delivery exceptions
Natural disasters or other unforeseen circumstances
We appreciate your patience and understanding if any of these situations affect your delivery timeline.
Lost or Damaged Packages
If your package appears lost or arrives damaged, please contact us immediately at MemoryFig@outlook.com with photos of the damage. We will work with you to resolve the issue.
Questions?
If you have any questions about shipping or want to check on your order status, contact us at MemoryFig@outlook.com.